Terms of Use

Effective Date: June 30, 2026 Last Updated: June 30, 2026

Welcome to The Process & Operations Studio ("we," "us," "our," or the "Studio"). These Terms of Use ("Terms") govern your access to and use of our website located at www.processopsstudio.com (the "Site") and any services, information, or content we provide through it.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

The Process & Operations Studio is an operations consulting business owned and operated by Liana, based in the United States. We help small business owners organize workflows, document standard operating procedures (SOPs), clarify roles, train teams, and build simple operating systems.

Our services are delivered through paid consulting engagements. Information on this Site is provided for general informational purposes only and does not constitute a client relationship.

2. Eligibility

By using this Site, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe on the rights of others or restrict anyone else's use of the Site.

You agree NOT to:

  • Use the Site in any way that violates any applicable federal, state, local, or international law or regulation

  • Attempt to gain unauthorized access to any part of the Site, our servers, or any connected systems

  • Use any automated system (including bots, scrapers, or spiders) to access the Site

  • Copy, reproduce, distribute, or create derivative works from any content on the Site without our written permission

  • Impersonate or misrepresent your affiliation with any person or entity

  • Interfere with or disrupt the Site or the servers or networks connected to it

  • Use the Site to transmit viruses, malware, or any other malicious code

4. Intellectual Property

All content on this Site — including text, graphics, logos, images, videos, frameworks, methodologies, and design — is owned by The Process & Operations Studio or licensed to us and is protected by U.S. and international copyright, trademark, and intellectual property laws.

You may view and share content from this Site for personal, non-commercial use only. You may not:

  • Reproduce our content for commercial purposes

  • Republish our frameworks, methodologies, or materials as your own

  • Remove any copyright or proprietary notices

  • Use our name, logo, or branding without written permission

If you wish to reference or share our content, please attribute it clearly and link back to processopsstudio.com.

5. Informational Purpose Only — No Professional Advice

The content on this Site — including blog posts, service descriptions, frameworks, and examples — is provided for general informational purposes only. It is not a substitute for professional consulting, legal, financial, tax, or business advice.

You should not act or refrain from acting based on Site content without seeking professional advice tailored to your specific situation. The Process & Operations Studio makes no guarantees about outcomes or results from applying any concepts discussed on this Site.

A client relationship is only established when we have signed a written services agreement together.

6. Third-Party Links and Services

Our Site may contain links to third-party websites, tools, or services (for example, scheduling tools like Calendly, or software we recommend such as Trello or Google Drive). These links are provided for convenience only.

We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site or service. You access them at your own risk and subject to their own terms.

7. Contact Form and Communications

If you submit information through our contact form or email us, you agree that we may contact you in response using the information you provide. We handle all personal information in accordance with our Privacy Policy.

You should not submit sensitive personal, financial, or confidential information through the contact form. If you have confidential matters to discuss, please schedule a discovery call with us directly.

8. Booking and Consultations

Free discovery calls booked through our Site are exploratory conversations only. They do not create a client relationship or obligate either party to enter into a paid engagement.

Any paid services will be governed by a separate written services agreement between you and The Process & Operations Studio.

9. Disclaimers

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by law, The Process & Operations Studio disclaims all warranties, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement

  • Guarantees that the Site will be uninterrupted, error-free, or free of viruses

  • Guarantees regarding the accuracy, reliability, or completeness of any content

  • Guarantees of specific results or outcomes from applying any information provided

Every business is different. Results from implementing operational systems depend on many factors outside our control, including your team, culture, resources, and follow-through.

10. Limitation of Liability

To the fullest extent permitted by law, The Process & Operations Studio, its owner, and any affiliated parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site — including but not limited to loss of profits, revenue, data, business opportunities, or goodwill.

Our total liability for any claim arising from these Terms or your use of the Site shall not exceed one hundred U.S. dollars ($100.00 USD) or the amount you paid us in the twelve (12) months preceding the claim, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Process & Operations Studio, its owner, and any affiliated parties from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Site

  • Your violation of these Terms

  • Your violation of any rights of another person or entity

12. Modifications to the Site and Terms

We reserve the right to modify, suspend, or discontinue any part of the Site at any time, with or without notice.

We may also update these Terms from time to time. When we do, we will update the "Last Updated" date at the top. Your continued use of the Site after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

13. Termination

We reserve the right to restrict or terminate your access to the Site at our discretion, without notice, if we believe you have violated these Terms or engaged in any behavior that could harm the Site, our business, or other users.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the state in which the Studio is based, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Site shall be resolved through good-faith negotiation between the parties first. If informal resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, in the state in which the Studio is based. You waive any right to participate in class action lawsuits.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary. All other provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Process & Operations Studio regarding the Site and supersede any prior agreements.

17. Contact Us

If you have any questions about these Terms, please contact us:

The Process & Operations Studio Email: hello@processopsstudio.com Website: www.processopsstudio.com

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.